Last updated: March 10, 2026
EPB Creations ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website and services, in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Act Respecting the Protection of Personal Information in the Private Sector.
We collect information you provide directly, such as your name, email address, and any details submitted through our contact form or account registration. We also collect technical data automatically, including your IP address, browser type, pages visited, and interaction patterns through analytics tools.
We use your information to provide and improve our services, process payments, communicate with you about your projects or account, send transactional emails (such as sign-in links and invoices), and analyze website usage to improve the user experience. We do not sell your personal information to third parties.
We use PostHog for website analytics to understand how visitors interact with our site. PostHog collects anonymized usage data such as page views, session duration, and navigation patterns. We also use a locale preference cookie (EPB_CREATIONS_LOCALE) to remember your language choice. You can manage cookie preferences through your browser settings.
We use the following third-party services that may process your data: Stripe for payment processing, Convex for application data storage and authentication, PostHog for analytics, and Amazon Web Services (AWS) for hosting and email delivery. Each of these services has its own privacy policy governing their use of your data.
We retain your personal information for as long as your account is active or as needed to provide our services. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes (such as billing records).
You have the right to access, correct, or delete your personal information. You may also withdraw consent for data processing at any time. To exercise these rights, contact us at info@epbcreations.ca and we will respond within 30 days.
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us and we will promptly remove it.
We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a revised "last updated" date.
If you have questions about this privacy policy or your personal data, please contact us at info@epbcreations.ca.